NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of Consumer Affairs announces the most truly effective 10 grievance groups by Tennessee customers. The home improvements category ranked as the No. 1 complaint category with more than 400 consumer complaints for the second consecutive year.
The Division of customer Affairs received an overall total of 3,599 complaints and recovered both solutions and funds see web site for Tennessee by working together with customers and organizations. Overall, the wide range of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by customer Affairs.
The Division of customer Affairs works alongside partnering agencies to foster a consumer-to-business that is positive in Tennessee. The Division’s staff actively works to quickly route complaints to ensure that appropriate action may be drawn in instances when business that is deceptive, frauds or frauds are located become at play.
• Home improvements: 412 complaints
This category includes house warranties, along with employing a contractor for services to fix or enhance the quality of your house. The most frequent complaints associated with quality of work, incomplete work after getting re re re payment, and structural harm due to used people or companies. A majority of these complaints are called towards the Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) along with the Tennessee Regulatory Authority (TRA).
• Personal/Professional Services: 292 complaints
This category pertains to solutions made available from certified specialists doing work in hawaii of Tennessee, including locks stylists, therapeutic therapeutic therapeutic massage practitioners, nail specialists, among others. Typical complaints through the quality of service, prices for service maybe maybe maybe perhaps not gotten, and issues gift that is redeeming for solutions offered. Some agencies these complaints could possibly be introduced to incorporate TDCI’s Division of Regulatory Boards and Board of pro Responsibility.
• Utilities: 289 complaints
This category includes gasoline solution, water solution, sewer, electricity, landline phone solution, cellular phone solution, online sites, and cable. Difficulties with payment and upkeep had been the absolute most complaints that are common. Usually, these complaints would be introduced to your TRA or perhaps the investor-owned energy.
• Timeshares/Vacation Clubs: 274 complaints
This category pertains to customers buying home under a timesharing contract therefore the purchase of those agreements. The essential complaints that are common high-pressure product product sales techniques, misrepresentation associated with the agreement, and resale frauds. The Division will refer these complaints often to your Tennessee real-estate Commission together with Board of pro Responsibility.
• Landlord/Tenant: 216 complaints
This category pertains to customers leasing property that is rental their state of Tennessee. The most typical complaints associated with protection deposits together with conditions associated with the leasing home. These complaints ‘re normally called towards the THDA, county and city building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.
• engine Vehicle: 202 complaints
This category frequently includes customer dissatisfaction aided by the purchase for the utilized car they bought. Issues with utilized car sales and marketing had been the absolute most common complaints. Customer Affairs frequently works closely utilizing the Tennessee automobile Commission whenever managing these kinds of complaints. In addition, these complaints could be called towards the nationwide Highway Traffic protection management (NHTSA) as well as the Tennessee Department of income.
• Debtor/Creditor: 196 complaints
This category includes issues linked to business collection agencies businesses, payday advances, credit fix organizations, and check-cashing services. Customer complaints frequently linked to harassing calls or payment dilemmas. These complaints in many cases are introduced into the Tennessee Department of finance institutions.
• Health Services and items: 191 complaints
Customers’ most frequent complaints consist of being misquoted for solutions and billing that is inaccurate. The Division will refer complaints that are appropriate the Tennessee Department of wellness.
• engine Vehicle fix: 184 complaints
This category relates to organizations providing services to fix automobiles. Many customers report car repair organizations that return automobiles maybe maybe perhaps not completely fixed. The Division will relate to and ongoing work utilizing the Tennessee automobile Commission, the NHTSA, plus the Tennessee Department of Revenue.
• Insurance: 172 complaints
This category pertains to insurance that is pet customer medical insurance, and unlicensed insurance providers. Many customers reported about coverage and claims. These complaints in many cases are known TDCI’s Insurance Division.
